At My Skin Spot, all appointments are by appointment only. Please take a moment to review our policies to ensure a smooth and respectful experience:

BOOKING POLICY
• A $50 deposit is required to secure your appointment.
• Appointments are not confirmed unless you receive a booking confirmation and/or text reminder. If you did not receive any confirmation or reminder please contact us to confirm your booking.

CANCELLATIONS & NO-SHOWS
• Cancellations made less than 24 hours before your appointment will result in a $50 cancellation fee, or forfeiture of the deposit.
• No-shows will be banned from booking online and must pay a non-refundable deposit to reschedule.

LATE ARRIVALS
• If you arrive more than 20 minutes late, your appointment may be shortened or rescheduled. Missed time will not be made up.

PACKAGE POLICY
• All packages are non-refundable and non-transferable, but may be applied as credit toward other services.

PRODUCT RETURNS
• Unopened and undamaged skincare products may be returned for a full refund within 7 days upon delivery.
• Final Sale: All discounted services and sale items (including products and promotions) are final sale.

RIGHT TO REFUSE SERVICE
We reserve the right to refuse service to anyone who demonstrates disrespectful, inappropriate, or disruptive behavior toward staff or other clients. This includes (but is not limited to) harassment, verbal abuse, or repeated policy violations. Our goal is to maintain a professional, safe, and welcoming environment for all clients and team members.